95bat's Privacy Policy
This policy clearly explains how your personal information is collected, stored, and used.
1 Introduction & Scope
95bat is a safe and reliable online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure. This privacy policy explains in detail what information 95bat collects, how it is used and stored, and under what circumstances it may be shared with third parties.
This policy applies equally to the 95bat website, mobile interface, and all other digital services. From the moment you create an account on our platform, the terms of this policy become the basis for processing your personal information.
We may update this policy from time to time. In the event of changes, we will notify you through the platform, and the date of the revised policy will be clearly stated below the first paragraph.
2 Information We Collect
95bat collects various types of information to ensure service quality and provide users with a safe, personalized experience. The different categories of information collected are described below:
Identity Information
- Full name and date of birth
- Valid ID details (national ID card or passport number)
- Email address and mobile number
- Username and password (stored in encrypted form)
Financial Information
- bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Deposit and withdrawal records
- Wallet balance and bonus details
Technical Information
- IP address and device identifier
- Browser type and operating system
- Session duration and login history
- Cookies and tracking tokens
Gaming Activity Information
- Play history and preferred game categories
- Bet amounts and outcome records
- Bonus and free spin usage details
- Gaming session duration
3 Purpose of Data Use
95bat uses your information only for legitimate and clearly defined purposes. No information is collected unnecessarily, and none is used beyond the purpose for which it was collected.
3.1 — Account Management & Verification
Your identity information is used to create your account, verify your identity, confirm your age, and maintain account security. Age verification is mandatory to prevent users under 21 from opening an account.
3.2 — Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. We also use this information to prevent financial fraud and comply with anti-money-laundering policies.
3.3 — Improving the Gaming Experience
By analyzing your gaming preferences, 95bat recommends games, offers, and promotions suited to your interests, making your experience on the platform more enjoyable.
3.4 — Responsible Gaming Monitoring
By monitoring your gaming patterns, 95bat identifies problematic gaming behavior and takes steps to provide support when needed. For more details, visit our Responsible Gaming page.
3.5 — Communication & Customer Support
Your contact information is used to communicate with you as needed, provide customer support, and send important platform updates. Our customer support team is available 24/7 via live chat and email.
4 Sharing Information with Third Parties
In certain limited circumstances, 95bat may share information with third parties on a restricted basis. Only the minimum necessary information is shared in each case, and every third party operates under strict confidentiality obligations.
Payment Processors
The minimum financial information required to complete transactions via bKash, Nagad, and Rocket is transmitted securely. These services follow their own robust security protocols.
Technology Service Providers
Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, and Spribe) receive the technical data necessary to deliver their content on the platform. This information is not used for payment processing.
Legal Obligations
Information may be provided to competent authorities pursuant to a court order or as part of a legal process. In such cases, 95bat strictly complies with applicable law.
5 Data Security Measures
95bat applies the highest industry-standard technical and organizational measures to protect your information. Our security framework is continuously reviewed and improved.
SSL Encryption
All data is transmitted in encrypted form via TLS/SSL protocols.
Firewall Protection
Advanced firewalls and intrusion detection systems remain active at all times.
Access Control
Only authorized personnel are granted access to the information they need.
Regular Audits
Regular internal and external assessments of security measures are conducted.
Passwords are stored using strong hashing algorithms — no staff member or administrator can view a password directly. That said, cybersecurity is a shared responsibility — we ask that you keep your account password secure and contact us immediately if you notice any suspicious activity.
6 Data Retention Period
95bat does not retain any personal information longer than necessary. We follow the principles below when determining how long data is kept:
Account-Related Information
Retained for as long as the account is active. After account closure, financial records and identity information may be kept for a defined period to meet legal requirements.
Transaction Records
Transaction records may need to be retained for an extended period for financial audits, dispute resolution, and legal compliance.
Technical Logs
Login history, IP logs, and session data are retained for a limited period for security analysis purposes and are then securely deleted.
7 Cookies & Tracking Technologies
The 95bat website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.
Essential Cookies
These cookies are essential for keeping login sessions active, preventing fraudulent activity, and running the platform's core functions. They cannot be disabled.
Functional Cookies
These cookies are used to remember your language preference, theme settings, and other personalized options. They can be disabled from your browser settings.
Analytical Cookies
These are used for aggregate analysis such as which pages are visited most and which game categories attract the most interest. No individual-level profiles are created.
Cookie Controls
You can delete cookies or block new cookies at any time from your browser settings. However, some features may become limited as a result.
8 Your Rights & Options
If you have an account with 95bat, you have the following rights regarding your personal information:
8.1 — Right of Access
You may request a copy of the information 95bat holds about you at any time. This request should be submitted to the customer support team.
8.2 — Right to Rectification
If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. Changes to identity verification information will require an additional verification process.
8.3 — Right to Close Your Account
You may request to close your account at any time. After account closure, information not subject to legal obligations will be deleted within a reasonable period.
8.4 — Withdrawal of Marketing Communications
You may opt out of receiving promotional emails or messages at any time. However, important account-related notifications will continue to be sent.
9 Protection of Minors' Information
95bat does not knowingly collect or process any information from individuals under the age of 21. Age verification is mandatory during account registration. If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be suspended.
Parents and guardians are encouraged to monitor their children's online activity and to contact 95bat customer support regarding any concerns.
10 Policy Changes & Updates
95bat may review and update this privacy policy from time to time. We will notify you through the platform in advance before any changes take effect. For significant changes, a notification may also be sent by email.
Continued use of the platform after a revised policy is published will be considered your acceptance of the updated policy. If you do not agree to the changes, you have the right to close your account.
Have a question? We're here to help
For any questions about 95bat's privacy policy or your personal information, please contact our 24/7 support team.
11 Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, please contact the 95bat customer support team. Our team is able to provide assistance in both Bengali and English.
Live Chat
Our live chat service is available 24 hours a day, 7 days a week. For the fastest assistance, use live chat.
For detailed questions or information requests, email us at: [email protected] — we will respond promptly.
To learn more, visit our About Us, Terms & Conditions, and Responsible Gaming pages.